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Customer Service
First impression is important, so how do you create a
positive first impression with customers? What is
"Customer Service?" Who are your customers?
What are the aspects of customer services.
Get answers to these questions and more as you learn how
to effectively improve your customer service and
learn why these answe4rs are an expected part of good
service whether communicating face-to-face, by phone or
by email.
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Communication
There are different types of communication techniques,
so which one do you use to be effective? Explore
communication techniques that focus on listening,
avoiding interpersonal conflicts and developing good
working relationships through positive communication
skills. Learn how to communicate effectively with those
whose styles differ from your own, build more productive
relationships with managers and peers. Learn how
to communicate through email more effectively focusing
on email etiquette. Get your point across without
hostility and aggression.
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Multigenerational Objectives
Identify the multigenerational groups and their
differences. Understand what diversity is and
stereotypes associated with different groups and why
such stereotypes develop. Identify obstacles that
could be encountered as the workforce becomes more
diverse and solutions for Working Together.
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s Sexual
Harassment
Identify and explain the types of sexual harassment.
Learn what your options are as an employee affected by
sexual harassment.
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First Aid CPR
Learn the signs of a heart attack and how to administer
CPR and care for minor injuries.
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